Mondelez International Key Account Manager in ZAGREB, Croatia

Mondelez - The Company

Even if you’re not familiar with our name, you’ve almost certainly heard of our billion-dollar brands like Cadbury, Milka, Prince and Oreo. Developing the world’s favorite snacks, we’re passionate about creating delicious moments of joy for people all around the world.

Working at Mondelēz International is all about the power of big - and small.

Why big? Because we’re the world’s leading maker of Chocolate, Biscuits, Candy and Gum. We’re ranked #1 in chocolate, biscuits and candy, and #2 in gum. What’s more, we employ over 100,000 people worldwide and market products in around 165 countries.

Why small? We go out of our way to hear everyone’s point of view, and develop local roots wherever we go. It’s this combination of big and small that drives everything we do.


You’ll put our customers at the heart of our business. By building strong relationships with every customer, big or small, you’ll help Mondelēz International become the supplier of choice and ensure we deliver world-class execution of our business plans in every store. We are now looking for a:

Key Account Manager

Your responsibilities will include but are not limited to the following:

  • Delivering Customers Profit and Loss together with Mondelez International Shares at Retailers and agreed growth targets

  • Defining the Customer Strategy

  • Recommendations towards manager as for the route to market for assigned customers, developing and executing the strategy for Customers (retailers) and the Customer Business Plans (CBP) for these

  • Accountability for all Sales Contracts, negotiations & agreements. incl. Terms and Conditions with Customers/RetailersIpartners

  • Accountability for Sales Contract Execution and Fulfilment including but not limited to developing, ensuring execution, and assessment on all pay for performance criteria with Customers within the agreed Terms and Conditions. All agreed performances fulfilment must be supported by proofs of performance

  • Defining and delivering distribution targets by customer through ensuring (and negotiating with customers) required listings by customer, and through managing and ensuring through 3rd party partners optimized coverage and sales force execution

  • Shared Responsibility with Customer-Marketing function for developing the annual In-Store Activity Plans within the scope of the role, that deliver against the given (by category planning) brand marketing strategies and tasks, as well as meeting customer (retailer) needs and strategies. Shared Accountability for developing,gaining approval for and executing all In-Store Activity Implementation including Promotions, Point of Sale Management, Merchandising, Displays and shelf pricing execution

  • Building Customer Relationships in order to achieve the above

  • Managing and coordination of field sales-force execution at assigned customers.

  • University Degree

  • Experience in retail environment distribution systems as well as business understanding

  • Decision quality and timely decision making & analytical skills

  • Negotiation and communication skills

  • Good MS Office Skills

  • Fluency in English is mandatory

We pride ourselves on having a high performing and collaborative culture where we offer support and development to enhance your career and develop your knowledge and skills. In return for your commitment, drive and enthusiasm, we offer an attractive benefits package within a highly successful International business.

We are looking forward to receive your online application via our careers website. Please note that we can only accept applications send to us by our online portal.

For further questions please don't hesitate to contact our Recruitment Relationship Manager Julia Niehaus ( ).

Good luck with your application!

Title: Key Account Manager

Location: EU-HR-Zagrebacka-Zagreb

Requisition ID: 1617189